The most common reasons why your FanDuel account may be suspended or restricted, and the ways in which you can solve this problem.
FanDuel has become one of the largest online gaming apps in the United States. First establishing itself as a Daily Fantasy Sports platform, the legalization of online sports betting and casino gaming allowed the FanDuel brand to expand into new markets.
Now, FanDuel has a dedicated DFS platform, online sportsbook and online casino. Like any major online platforms, usage requires a certain level of conduct and behavior to be met. If FanDuel ever believes that you are breaching their rules, they have the power to suspend or restrict your account.
We’re here to explain the reasons why you may have had your FanDuel account suspended or restricted, and how you can get it sorted out.
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Why Could My FanDuel Account Be Suspended?
There are many reasons for a suspended FanDuel account. Whether your account has been suspended rightly or wrongly, these are the likely explanations as to why.
Geolocation Manipulation
FanDuel DFS is not permitted in Arizona, Alabama, Hawaii, Idaho, Iowa, Louisiana, Montana, Nevada and Washington.
FanDuel Sportsbook is only available to play in around 25 states.
And FanDuel Casino can only be legally played in Michigan, New Jersey, Pennsylvania and West Virginia.
Therefore, FanDuel isn’t exactly open to anyone in the United States. As a result, many people attempt to manipulate their geolocation to be allowed to use the FanDuel app. Manipulation tends to involve the use of a VPN to change your digital location.
For example, someone may wish to place a sports wager at FanDuel from their device in Texas (where online sports betting is illegal). In this case, they could turn on a VPN and ‘geolocate’ to New Jersey.
FanDuel, as well as many of the other online gaming brands, have really clamped down on geolocation manipulation. If you were to try this tactic, you will most likely have your FanDuel account suspended, or even banned. Your IP address could be blacklisted as a result.
Providing False Information
If you have placed a sports bet, casino wager or opened a DFS account before, then you’ll know that FanDuel asks for personal and account information when you sign up. This is to prove that you are the correct age and in the correct location for legal and security reasons.
As you can imagine, many people attempt to sign up to a FanDuel account when they are not yet of legal age. For example, you must be at least 21 years old to wager on sports at FanDuel. Someone may provide false information to say that they are legally old enough.
If you sign up to FanDuel using false information, expect an account suspension or permanent ban. Sorry, folks.
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Opening Multiple Accounts
If you are considering opening another FanDuel account to make use of bonuses or hedge your bets, don’t. FanDuel are switched on enough, they will catch you in the act. The consequences will definitely be stricter than just a suspended FanDuel account – they will probably permanently close all accounts associated with you.
There is a much easier method of maximizing bonuses and hedging your bets. Just sign up to another online sportsbook or online casino and use this one in conjunction with your FanDuel account. Happy days.
Suspicious Activity
Due to no fault of your own, you may have your FanDuel account suspended.
Suspicious activity usually refers to multiple log-in attempts from locations far away from your usual log-in location, or if FanDuel believes that your account has been hacked. It is in the best interests of FanDuel to avoid hacking and the release of your personal information, so they will lock your account if this is a concern.
Self-Exclusion
Sports betting, casino games and Daily Fantasy Sports are fun, right?
There’s no denying that. However, you should never bet more than you can afford. And, if you feel like the fun is becoming an addiction, you also need to make a change. Gambling is fun, but only when it is done responsibly.
FanDuel has a self-exclusion option in place for anyone who wishes to take a break from using their FanDuel account. Self-exclusion will result in a FanDuel account suspension for as long as you decide.
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Why is My FanDuel Account Restricted?
Unfortunately, FanDuel isn’t your best friend. The company won’t be a huge fan if you continuously win your wagers week in, week out.
Many bettors have experienced restrictions to the maximum wager they can place on sports or casino games as a result of big winning runs on their app.
Similarly, your FanDuel account may be restricted if FanDuel believes there to be suspicious gambling activity going on. This one is more for your safety than anything else – they don’t want someone else gaining access to your account and the banking details attached.
How Long Will My FanDuel Account Be Suspended?
A FanDuel account suspension could be for a very short period, or it could last weeks. This depends on the level of suspicion or time taken to resolve the issue.
On the other hand, account restriction tends to be longer. A FanDuel account ban often implies a permanent closure of your account.
How to Reactivate a Suspended FanDuel Account
If your account is suspended or you have opted in to self-exclusion, the FanDuel customer support team can assist.
You can contact the FanDuel customer support team via live chat, email or social media. They should be able to help lift your FanDuel account suspension, or explain the reasons for it.
FanDuel Live Chat
FanDuel’s live chat feature is available 24/7. No question is too big or too small for the team.
If you’re looking for a speedy response to a smaller query, this is probably the best option for you.
If you have a problem with a suspended FanDuel account or something similar, just email support@fanduel.com.
Just let them know exactly what happened and they can tell you what resulted in the suspension. The reasoning will probably come 24 to 48 hours after you have sent the email.
If you disagree with the reasoning behind your suspension or restriction, just reply with your side of things.
Twitter Messaging
This isn’t the best option to get in touch, but it’s worth a try if you would prefer to contact FanDuel via social media rather than via email or live chat.
FanDuel even has a dedicated customer support Twitter handle. Here, you can tweet them directly or private message them. Click here to see it.
